FAQ
Purchase Related
I fascinate this jewellery! How to purchase?
You can choose from assortment of the products online from our website https://varshikajewellers.com/Our customer support team is eagerly waiting to assist you, place your order either on call / whatsapp and can initiate it manually also.
Do you have only prepaid or COD option also?
No, We Only Provide Prepaid Pre-paid Option.
Do you deal in 925 Sterling Silver Jewellery only?
Yes, we sell well-crafted & magnificent 925 Sterling Jewellery only.
Delivery Related
When will my order ship?
We generally ship out all our online orders within 24-48 working hours (excluding Sunday’s and holidays). Once your order has been shipped, you will receive a notification via automated text message with details of shipping partner and tracking ID.
Please also note that the above timelines are based on estimates provided by our delivery partners and any unforeseen situations might cause delays.
What are the shipping charges?
We offer free shipping across Tamilnadu.
How can I track the status of my order?
We generally ship out all orders we received in 24-48 working hours. At the time of booking & shipping the order, you will receive automated message & email from us. You will get details of the delivery partner and tracking ID, these can be used to track your order.
How much time does it take to deliver the order?
We work with all leading and reliable logistics partners in India to ensure smooth and timely delivery of your orders. It might take us upto 24-48 working hours to dispatch your order, once the order is confirmed. Once your order gets dispatched from our warehouse, most of the deliveries are completed within 5-7 working days (depending on your location).
Can I schedule delivery on a specific day and time?
Please note that this is not possible on assured service. It depends on logistics partner & they are not bound for the same.
Can you do something for fast delivery?
We choose our logistics partners very wisely & those who have proven track record in the market. Also, we have multiple options for different locations across India. We don’t want you to pay a single rupee extra for expedited service.
If you still want more details on expedited shipping, please share with our customer support team & we will put best to meet your expectations.
How safe is my product?
Your product is very safe, we have a safe and secure, tamper proof packaging for our products.
Is transit insurance provided?
Yes, product is insured against any damage or loss in transit.
Is gift wrapping available?
Yes, we provide gift wrapping, please mention this in the special instruction in Cart Page.
Payment Related
What modes of payment do u accept?
We accept credit card - Visa, Master, Maestro, American Expres, Debit card, Ru Pay, Paytm, PayZapp, PayPal, Internet Banking .
Is my card information safe?
Yes, our store is certified PCI compliant and out store includes an 128-bit SSL certificate to keep your information secure – the same level of encryption used by large banks around the world, which means that all your information is secure.
What is the tax applicable on jewellery purchase?
Yes, 3% GST is applicable on purchase of silver jewellery.
Jewellery Related
How do I measure my ring size?
Please click here for details.
Do pendants come with a chain?
No, we don’t provide any complimentary chain with every pendant.
If something is sold out, what should I do?
Please put that into your wish list, we will try to get it for you as soon as possible.
How can I clean my jewellery?
Please check Jewellery Care section.
After Sales Related
How can I contact customer care email / number after sales ?
Please contact us at info@varshikajeweller.com or 9994442967 for any order related queries.
What time will you reply to emails?
Morning 10 AM – Evening 6 PM